Deleting your account and data

Deletion in the app, two taps

Open the Profile → Manage account page and choose the "Delete account for good" button. We ask you to confirm, then we delete at once — there is no form, no support queue, and nothing to wait for from us.

This needs no live subscription. If your subscription has expired, the "Account and data" link at the bottom of the paywall takes you to the same place.

If you cannot sign in and therefore cannot reach the button, write to prelimate001@gmail.com from the email address the account was made with. We answer within 30 days and carry out the deletion.

What gets deleted

Your account and every piece of data belonging to it, from our server: your name, your email address, your sign-in identifier, the weekly plans you uploaded, your settings, your saved recipes and — if you consented separately to storing them — your allergy and health settings as well.

The deletion happens immediately, does not go into a queue, and cannot be undone. No backup keeps your data afterwards either.

What stays, and for how long

The data stored on your phone. Your weekly plan, your recipes and your settings stay on the device so that you can use the app once the account is gone — you simply cannot reach them on another phone. If you want these gone too, use the "Start over" button in your profile, or remove the app.

The billing data. The payment is not handled by us but by the App Store or by Google Play; your purchases stay with them. Hungarian accounting law (Act C of 2000, Section 169) requires issued invoices to be kept for 8 years, so the data on the invoice has to stay with us even after the account is deleted. We cannot make an exception to that, but we use this data for nothing else.

The subscription. Deleting the account does NOT cancel your subscription automatically, because it is not us who handles it. If it is still running, cancel it among the subscriptions of your App Store or Google Play account — otherwise the store goes on charging your card.

Export it first, if you want to keep it

With the Profile → "Export my data" button you get, before the deletion, everything we store about you in machine-readable JSON — both what is on the phone and what is on our server. After the deletion we can no longer produce it.

Questions, help

If anything is unclear, or the deletion does not work, write to prelimate001@gmail.com. You can read more about how we handle data in the privacy notice.

The language of this document

This text was written in Hungarian, and the Hungarian version is the authoritative one. You can read it in the app by switching the language, and on the web at https://morzsi.app/fiok-torles. The English is a courtesy translation: if anything in it differs from the Hungarian, the Hungarian wording is the one that applies.